FAQs

FAQs

Coronavirus

How are you protecting your customers against Coronavirus when making deliveries?

We have put the following measures in place:

  • Delivery Drivers will wear disposable gloves which will be changed after each delivery.
  • Delivery Drivers are regularly washing their hands and have been issued with hand sanitiser.
  • Deliveries will be made contactless by orders being left at the customers front door/gate, for customers to then retrieve.

Placing an order

Is there a minimum order value?

There is a minimum order of £50. If your order is less than £100, there is a charge of £4.50 per order.  If you order is over £100 your delivery is free.

How do you take payment for my order?

We take payment by credit or debit card, PayPal or google pay at the time you place the order.

How far in advance do I need to place my order?

Delivery slots availability will be subject to demand, please see our delivery schedule section on the website, we are working hard to make more delivery slots available.

Can I change, alter or cancel my order?

Our team are working on this, unfortunately at present this isn’t possible

What happens if a product is out of stock?

We work tirelessly with our suppliers to ensure this doesn’t happen, on the rare occasion this may happen you will receive a refund.

Can I collect my order?

We are a delivery only service.

Deliveries

Can I choose my delivery day?

Yes you can select which day you would like your delivery. At the moment we are not able to offer delivery slots but most orders will be delivered in the morning to ensure freshness.

How much does delivery cost?

The delivery charge depends on the value of your order. There is a minimum order of £50.  If your order is less than £100, there is a charge of £4.50 per order.  If you order is over £100 your delivery is free.

Do I have to be at home to receive my delivery?

Yes, we can’t leave unattended orders

Will my order be delivered in a temperature-controlled vehicle?

Yes, all our delivery vehicles are refrigerated to ensure your products are kept at the correct temperature.  Our warehouse is strictly temperature controlled, meaning your product is picked, packed and delivered at the correct temperature.

Once I’ve received my order, if you have any feedback?

Please contact us by email – help@MyFoodShop.co.uk. 

Alcohol Sales

MyFoodShop is committed to complying with government guidelines on THINK25 and Drink Awareness

At check out you will need to agree to confirm you are over 18 years of age and on delivery our drivers are trained to challenge age and will ask for ID in those situations.

We recommend people visit the drink aware website for further information.

www.drinkaware.co.uk